The concept of
feedback is as old as time. Marshall found a way to turn it around. Why is
this?
When you give
feedback:
·
You refer to the past.
·
The person receiving it tends to take it personally.
·
You can’t change anything that has already happened
On the other
hand, “Feedforward” asks for a suggestion for the future. I want to improve in
this area, give me two ideas that I could put into practice in the
future.
And this
method can be used at home too:
·
“What can I do to be a better partner at home?
·
“What can I do to be a better parent? (I tried it with my
children, and the answers are interesting)
·
“What can I do to be a better son?
I like the
metaphor used by Marshall’s partner Frank Wagner.
The rearview
mirror is tiny, the windshield is huge.
