"Listen to your employees, listen to your customers. Shut the f** up and do what they tell you."
“Then I say that the genius of the marketing strategy that we’ve had in every company that I’ve ever been in is that if you ask your customers what they want and you give it to them, you shouldn’t be shocked if they love it. … I think this job at T-Mobile has more than anything else helped me really see and understand how to set a strategy, communicate like crazy, and then passionately lead from the front of it.”
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